Return & Refund Policy

Returns

  • Eligibility:
    You can request a return within 7 days of receiving your item.
    To be eligible, the item must be:

    • Unused and in original packaging

    • In the same condition as when received

    • Accompanied by proof of purchase

  • Non-returnable items:

    • Health & beauty products (for hygiene reasons)

    • Custom or personalized items

    • Items marked as final sale

  • Return Process:
    To initiate a return, please contact our support team at support@alittihadstore.com with your order number and reason for return.
    We will provide instructions and a return shipping address.

Refunds

  • Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–14 business days.

Exchanges

  • We only replace items if they are defective or damaged.
    If you need to exchange it for the same item, contact us at support@alittihadstore.com.

Return Shipping Costs

  • The customer is responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping method for your protection.

Note:

Al Ittihad reserves the right to deny returns or refunds if the returned item does not meet our policy criteria.